Going about my daily tasks with the multitude of departments here at JMK, I have the unique opportunity of being the proverbial "fly on the wall". I am in the background watching and listening when most do not even know I am there. I kind of like it that way because I get to see and hear the real deal.
Earlier this morning I had the opportunity to overhear a comment a customer made to one of our BMW Client Advisor's. While looking at a Certified Pre-Owned BMW, the gentleman made the following comment:
"I used to go to _______ BMW but I come here now because it is all about the service. You guys get me in and out fast, with no problems."